Return Policy

Return & Exchange Policy

At Lynoshop, your satisfaction means everything to us. We’re committed to making every shopping experience on lynoshop.com smooth, secure, and stress-free. If something doesn’t meet your expectations, our return and exchange process is designed to be clear, fast, and customer-first — ensuring you always feel confident shopping with us.

Eligibility for Returns
You can request a return if your item meets the following criteria:

• The item is unused, unworn, and includes all original tags

• It’s returned in its original packaging

• You can provide proof of purchase (such as your order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing original packaging may not qualify for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Unfortunately, we cannot accept returns made after this period.

How to Start a Return
To start your return, please contact us at support@lynoshop.com and include the following:

• Your full name and order number

• A copy of your order confirmation or receipt

• A short reason for return

• A photo or video of the item, especially if it arrived damaged, defective, or incorrect

Our support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue was due to our error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to a mistake on our part, we’ll provide a prepaid return label.

• We recommend using a trackable shipping method to ensure your package reaches us safely.

Exchanges
We’re happy to process exchanges for items that are:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, email us at support@lynoshop.com with your replacement details. Once approved, your new item will be shipped promptly.

Exceptions & Limitations
Returns may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Lynoshop, every customer matters. We believe in transparency, fairness, and trust — values that guide every interaction and every order. Your satisfaction isn’t just our goal; it’s the heart of everything we do.